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Product FAQ

 

Frequently Asked Questions

 

BASICS

 

What's an electronic cigarette?
Green Smoke® electronic cigarettes, also known as vapor cigarettes or e-cigs, come in a smart, elegant, two-part e-cig design. They consist of a long-lasting, rechargeable battery and a replaceable cartridge — the cartridges are available in a variety of flavor blends and nicotine levels.

 

How do I use an e-cigarettes?

  1. Our batteries come partially charged, and ready to be enjoyed right out of the box, but for the best experience we recommend charging fully before use.
  2. Next, pop your FlavorMax® cartridge out of its packaging, remove the rubber plugs, and twist the cartridge gently onto the battery.
  3. Inhale and enjoy.
  4. Finally, when you’ve finished vaping, remove the cartridge from the battery and store both parts in a Green Smoke® Carrying Case.


Where can I use an electronic cigarette?

You can enjoy vaping outdoors and indoors, wherever permitted. Always remember to be considerate when vaping around others.

Are electronic cigarettes safe or less risk?
No. The US Food and Drug Administration has not determined that any tobacco product, including any e-vapor product, presents less risk compared to any other tobacco product.

Each Green Smoke® E-Vapor package includes the following warning:

This product contains nicotine which is a highly addictive substance. It is intended for use by existing smokers above legal age only. Do not use this product to treat any medical condition or habit. Do not use if pregnant, breast-feeding or suffer from any medical condition. Stop use if you show any sensitivity to this product. This product contains nicotine, a chemical known to the State of California to cause birth defects or other reproductive harm.

If you are concerned about the health effects from using a tobacco product, the best thing is to quit. If you decide to quit, Nu Mark LLC supports Quit Assist®. This is an information resource from public health authorities that provides cessation information to help consumers who have decided to quit.


CARTRIDGES

 

What's a Green Smoke® e-cig cartridge?
Our cartridges, made with FlavorMax® technology, hold the e-vapor liquid and a unit that vaporizes the liquid into a thick, smooth vapor. Each cartridge provides an incredibly rich flavor and high vapor volume.


What's FlavorMax® e-vapor technlogy?

FlavorMax® is an innovative technology that creates smooth flavor, consistently fresh taste and thick, rich vapor for a gratifying vaping experience

Featuring GreenSeal® plugs, specially designed to protect flavor and freshness.


How long do cartridges last?

The actual number of total puffs will depend on your personal vaping style. For example, if you take frequent, long puffs then your cartridge may not last as long as someone who takes less frequent, shallow puffs.

What's inside the vapor?
Green Smoke® E-Vapor products contain tobacco-derived nicotine, glycerol, propylene glycol, and flavors. The Menthol Ice® version also includes menthol.

 

How do I get the most value from my cartridges?
For long-term storage, it’s highly recommended to keep the cartridges in a very cool, dry place.

 
Which flavor blends can I choose?

Green Smoke® cartridges come in five flavor blends: Classic, Signature Red, Southern Gold, Menthol Ice® and Smooth Cream®.

Smooth Cream® is not available in certain states.

 

What's the difference between the Classic, Signature Red, and Southern Gold flavor blends?
Classic is a simple and straightforward tobacco blend with a smooth, full-bodied taste. Signature Red is a traditional tobacco blend with a bold, robust, and woody flavor. Southern Gold is a luxurious and complex tobacco blend with a mellow, aromatic taste.

 
Which nicotine levels can I select?
We offer a variety of nicotine levels:

 

  • 2.4% NICOTINE NBW*
  • 1.8% NICOTINE NBW*
  • 1.2% NICOTINE NBW*
  • 0.6% NICOTINE NBW*
  • 0.0% NICOTINE NBW*

 

Please note that all nicotine levels are available only while supplies last. Also, 0.6% and 0.0% are available in just Signature Red, Classic, and Menthol Ice® (while supplies last).

*Nicotine by weight at time of manufacturing.

 

BATTERIES

 

Do I need to turn my battery on and off?
No need. The Green Smoke® e-cigarette has a built-in sensor which is activated when you inhale, and turned off when you stop. We’ve designed our e-cigarette like this for a fluid vaping experience.

 

Should I charge my battery before I first use it?
Our batteries come partially charged, and ready to be enjoyed right out of the box, but for the best experience we recommend charging fully before use.

 

How long do the batteries last?
The answer to this question is highly subjective. Your individual vaping style determines how long your battery lasts during the day. The overall lifespan of the batteries is about one year.


How long does it take for the batteries to charge?
Our long battery charges in about 3.5 hours. The short battery takes less. Please note that over time all lithium ion batteries lose some of their charging capacity. The numbers provided above are for a fully optimized battery.

 

Can I leave my battery charging overnight?
We don’t advise leaving your battery in the charger overnight. If you do, however, it should not affect the long term performance of your battery.

 

What's the best way to care for my battery?
Remember to:

  • Recharge, when your battery starts to blink
  • Remove it from the charger when it’s fully charged. It takes approximately 3.5 hours to charge a long battery
  • There is no issue if you charge it overnight.

It’s also recommended to charge batteries before they are totally drained. When you feel your battery weakening, just switch to a fully charged battery, and charge the drained one. This will optimize your battery life.

 

CHARGERS

 

What is the new USB Rapid Charger?

The USB Rapid Charger has a great design and technology - it's small, sleek and fast.

Small: Measuring less than 1.5” inches long and less than 1” wide (31 mm x 18 mm), the USB Rapid Charger is easy to travel with and store.

Sleek: This compact design makes the charging process streamlined and simplified. You just have to pay attention to the LED light on the tip of the battery. When it’s glowing, the battery is charging. When the tip stops glowing, the battery is ready to power your next vaping session.

Fast: Long batteries will charge in approximately 3.5 hours.

 

When will you be coming our with a new battery?
Stay tuned! We are constantly working and striving to develop our product line, so we can continue to give our customers a great vaping experience.

 
How Do I Contact Customer Service?

Miami, Fl:  (888) 636-2618

Email: info@greensmoke.com

Our Customer Service team is available:

Mon - Fri: 9am to 4pm EST

  • "I hear nothing but good feedback from clients about the product" -- Faisal
  • "Our orders are delivered promptly which is very important to us" -- Sonia
  • "It is far superior to anything on the market today! -- Yogi
  • "The battery is always reliable and stronger than any product on the market today!" -- Travis
  • "The product is the best quality and so convenient to use" -- Bruce
  • "My customers always want more!" -- Esa

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